1. General Provisions
1.1. These Terms and Conditions ("Webstore Terms") govern purchases made through the official FootballTeam2 Webstore available at footballteam2.com ("Webstore").
1.2. The Webstore is operated by:
Amun Interactive Limited
Arch. Makarios III & Evagorou, 1-7, MITSI 3, Floor 1, Flat 102
1065 Nicosia, Cyprus
VAT No.: CY10422475Q
("Service Provider").
1.3. The Webstore allows Users to purchase digital content, Virtual Currency, Virtual Goods, features and other benefits intended for use in the FootballTeam2 mobile game available through the Apple App Store and Google Play ("Game").
1.4. By completing a purchase through the Webstore, the User agrees to these Webstore Terms.
1.5. Use of the Game, FootballTeam2 Account, Characters, Virtual Goods and Virtual Currency is additionally governed by the FootballTeam2 Terms and Conditions ("Game Terms").
1.6. These Webstore Terms govern matters specifically related to purchases made through the Webstore, including prices, payment, delivery, refunds, payment reversals and chargebacks.
1.7. Where a matter concerns the subsequent use of a Product within the Game, the Game Terms also apply.
2. Definitions
2.1. "Account" means the User's FootballTeam2 Account.
2.2. "Character" means a playable character associated with an Account.
2.3. "Credits" means the premium Virtual Currency used in FootballTeam2.
2.4. "Game" means the FootballTeam2 mobile game available through the Apple App Store and Google Play.
2.5. "Game Terms" means the FootballTeam2 Terms and Conditions applicable to use of the Game.
2.6. "Payment Provider" means a third party involved in processing, facilitating or handling payments made through the Webstore.
2.7. "Product" means any Virtual Currency, Virtual Goods, digital content, feature, entitlement, service or other digital benefit offered through the Webstore.
2.8. "User" means a person accessing or making purchases through the Webstore.
2.9. "Virtual Currency" includes Credits and any other virtual currency made available for use within the Game.
2.10. "Virtual Goods" means virtual items, equipment, content or other digital benefits made available for use within the Game.
3. Account and Eligibility
3.1. Products purchased through the Webstore are intended exclusively for use in FootballTeam2.
3.2. Purchases may be made only by Users permitted to use the Game under the Game Terms and with any consent required by applicable law.
3.3. The User must be signed in to the relevant FootballTeam2 Account in order to make a purchase through the Webstore.
3.4. Certain Products may be assigned to a specific Account, Character or Game server.
3.5. The User is responsible for verifying the selected Account, Character, Game server and Product before confirming a purchase.
3.6. Products assigned to a particular Account, Character or Game server are subject to the transfer and use restrictions set out in the Game Terms and the functionality officially available within the Game.
3.7. The User may make purchases only using a payment method that the User is authorised to use and must ensure that such payment method is used with the authorisation of its lawful holder.
4. Products
4.1. Products offered through the Webstore may include Credits, Virtual Goods, premium features, passes, packages, promotional offers and other digital content or benefits made available for use in the Game.
4.2. The contents, quantity, availability, eligibility requirements and other conditions of Products may vary and may change from time to time.
4.3. The Service Provider may introduce, modify or remove future offers at any time. Such changes do not affect purchases already completed.
4.4. The description of a Product displayed in the Webstore immediately before purchase determines the content and conditions of that offer.
5. Prices, Taxes and Fees
5.1. The price applicable to a Product is displayed in the Webstore before the purchase is confirmed.
5.2. The total amount payable by the User, including any applicable taxes, charges or fees that are required to be disclosed before payment, will be displayed before the purchase is confirmed.
5.3. Prices, taxes, charges, fees and available payment methods may vary depending on the User's country, currency, Payment Provider, payment method, applicable law or other relevant factors.
5.4. Certain Payment Providers, payment methods, banks or financial institutions may apply additional fees, charges or currency-conversion costs.
5.5. Where applicable, such additional amounts will be disclosed by the relevant Payment Provider or financial institution before or during the payment process where required by applicable law or applicable payment rules.
5.6. The Service Provider does not control fees or charges imposed independently by banks, card issuers, Payment Providers or other financial institutions.
5.7. The Service Provider may change prices for future purchases at any time. Such changes do not affect purchases already completed.
5.8. Prices and offers available through the Webstore may differ from prices or offers available through other platforms, distribution channels, countries or currencies.
6. Payments and Payment Providers
6.1. Payments through the Webstore are processed by third-party Payment Providers made available during the checkout process.
6.2. Depending on the selected payment method, Payment Provider and country, the relevant Payment Provider may act as merchant of record or solely as a payment service provider.
6.3. The identity of the entity processing the relevant transaction or acting as merchant of record, together with any applicable payment terms, will be presented during the payment process or in the purchase confirmation.
6.4. Additional terms, refund rules and privacy policies of the relevant Payment Provider may apply to the payment transaction.
6.5. Available Payment Providers and payment methods may vary depending on the User's country, currency or other relevant factors and may change from time to time.
6.6. The Service Provider does not store the User's full payment card details where those details are processed directly by a Payment Provider.
6.7. The Service Provider may request information reasonably necessary to verify a transaction, investigate a payment issue or protect against fraud or abuse.
7. Delivery of Products
7.1. Products are normally delivered electronically after successful confirmation of payment.
7.2. Credits purchased for a particular Character are credited to that Character and the relevant Game server unless otherwise stated before purchase.
7.3. Other Products may be activated or assigned to the relevant Account, Character or Game server according to the Product description displayed before purchase.
7.4. A Product is considered delivered when it has been credited, activated, assigned or otherwise made available for use on the relevant Account or Character.
7.5. If payment has been successfully completed but the Product has not been delivered, the User should contact the Service Provider through footballteam2.support or by e-mail at ask@footballteam2.support.
7.6. The User may be required to provide a transaction identifier and other information reasonably necessary to verify the purchase.
8. Digital Content and Right of Withdrawal
8.1. Products available through the Webstore generally constitute digital content or digital services supplied electronically.
8.2. Where applicable law provides the User with a right of withdrawal, that right is subject to the conditions and exceptions provided by applicable consumer law.
8.3. Where a Product is supplied immediately after purchase, the User may be required, before delivery begins, to expressly request immediate performance and acknowledge that beginning delivery or performance may result in the loss of any applicable statutory right of withdrawal.
8.4. Where required by applicable law, confirmation of the User's consent and acknowledgement referred to in Section 8.3 will be provided or recorded as part of the purchase process or purchase confirmation.
8.5. Nothing in these Webstore Terms excludes or limits any mandatory consumer rights available to the User under applicable law.
9. Refunds
9.1. Refunds are subject to applicable law and, where relevant, the rules and procedures of the applicable Payment Provider.
9.2. Refund requests may need to be submitted through the Payment Provider used for the relevant transaction.
9.3. Except where a refund or other remedy is required by applicable law or granted under the applicable Payment Provider's procedures, Products that have been successfully delivered or activated are non-refundable.
9.4. A refund does not entitle the User to retain the Product or any Credits, Virtual Goods or other benefits obtained as a result of the refunded purchase.
10. Chargebacks, Payment Reversals and Fraud
10.1. Where a refund, chargeback, payment reversal or cancellation is granted in relation to a Product, the Service Provider may remove or reverse the corresponding Credits, Virtual Goods, access rights, entitlements or other benefits from the relevant Account or Character.
10.2. If the Product or benefits affected by the refund, chargeback or payment reversal have already been used, consumed, exchanged, transferred or otherwise disposed of, the Service Provider may take reasonable measures to restore the Account or Character to the position it would have been in if the relevant purchase had not occurred.
10.3. Such measures may include:
- reducing the User's Credits or other Virtual Currency balance, including reducing it below zero;
- removing Virtual Goods, equipment, items, rewards or other benefits obtained directly or indirectly using the affected Product;
- reversing or cancelling related in-Game transactions where reasonably possible;
- restricting access to the Market, Auctioneer or other economy-related features; or
- removing or reversing other advantages obtained directly or indirectly as a consequence of the affected purchase.
10.4. Restrictions resulting from a refund, chargeback or payment reversal may remain in place until the consequences of the payment reversal have been resolved.
10.5. Fraudulent refund requests, fraudulent chargebacks, chargeback abuse or intentional attempts to retain Products or benefits after the underlying payment has been reversed constitute a serious violation of these Webstore Terms and the Game Terms.
10.6. Where the Service Provider reasonably determines that conduct described in Section 10.5 has occurred, the relevant Account will be permanently terminated.
10.7. Such termination may be applied immediately and without prior warning.
10.8. The Service Provider may additionally remove or reverse Products, Credits, Virtual Goods, transactions or other benefits and take other measures reasonably necessary to restore the Account or Game economy to the position it would have been in if the affected purchase had not occurred.
11. Technical Errors, Incorrect Credits and Duplicate Transactions
11.1. The Service Provider may correct technical, administrative, display or pricing errors affecting the Webstore.
11.2. Where a Product, quantity, price or benefit has clearly been displayed or granted incorrectly as a result of a technical or administrative error, the Service Provider may take reasonable measures to correct that error, subject to applicable law.
11.3. Where a Product has been credited more than once or in an incorrect quantity due to a technical error, the Service Provider may correct the resulting Account or Character balance.
11.4. If a Product or benefit is granted without a corresponding successful payment due to a technical or payment-processing error, the Service Provider may remove or reverse that Product or benefit.
11.5. If the User believes that a duplicate payment has been made, the User should contact the Service Provider or the relevant Payment Provider.
11.6. Nothing in this Section limits mandatory consumer rights under applicable law.
12. Promotions and Special Offers
12.1. The Webstore may offer temporary promotions, discounts, bonus Credits, promotional packages or other special offers.
12.2. Promotional offers may be subject to specific eligibility requirements, purchase limits, duration or other conditions displayed together with the relevant offer.
12.3. Promotional offers may differ between Users, Accounts, Characters, countries, currencies or distribution channels where permitted by applicable law.
12.4. The Service Provider may modify or end future promotional offers at any time. Such changes do not affect promotional benefits already validly obtained, except where necessary to correct fraud, abuse or a technical error.
12.5. Abuse or manipulation of promotional offers may result in removal of the relevant promotional benefit and may constitute a violation of these Webstore Terms or the Game Terms.
13. Relationship with the Game Terms
13.1. Products purchased through the Webstore remain subject to the rules governing Accounts, Characters, Virtual Goods and Virtual Currency set out in the Game Terms.
13.2. Purchasing a Product through the Webstore does not create any ownership right in the Account, Character, Credits, Virtual Goods or other Game content beyond the rights granted under the Game Terms.
13.3. The use, transfer, trading or other disposal of Products after delivery is subject to the Game Terms and the functionality officially available within the Game.
13.4. A violation connected with a Webstore purchase may also constitute a violation of the Game Terms and may result in measures available under those terms, except where these Webstore Terms provide a specific consequence for the relevant conduct.
14. Fraud Prevention and Transaction Review
14.1. The Service Provider or the relevant Payment Provider may refuse, delay, review or cancel a transaction where reasonably necessary to prevent fraud, investigate suspicious payment activity, comply with applicable law or protect the security of the Webstore, the Game or Users.
14.2. The Service Provider may request reasonable verification before delivering a Product, restoring access to a Product or resolving a payment-related issue.
14.3. The Service Provider is not required to disclose fraud-detection methods, security procedures, risk indicators or other information where disclosure could compromise fraud prevention, security or anti-abuse measures.
15. Support and Complaints
15.1. Questions, complaints or payment-related issues concerning the Webstore may be submitted through footballteam2.support or by e-mail to ask@footballteam2.support.
15.2. The User should provide sufficient information to identify the relevant Account, Character and transaction.
15.3. The Service Provider may request additional information reasonably necessary to investigate the matter.
15.4. Complaints will be reviewed without undue delay and within any time limit required by applicable law.
15.5. Where a payment, refund or payment dispute is handled directly by a Payment Provider, the User may also be required to contact that Payment Provider.
16. Liability
16.1. The Service Provider will exercise reasonable care in operating the Webstore and delivering Products.
16.2. The Service Provider does not guarantee that the Webstore will always be available, uninterrupted or free from errors.
16.3. The Service Provider is not responsible for delays, interruptions or failures caused by circumstances beyond its reasonable control, including failures of Payment Providers, banks, card networks, internet service providers or other third-party services.
16.4. The Service Provider is not responsible for fees, charges, exchange-rate differences or other costs imposed independently by banks, card issuers, Payment Providers or other financial institutions.
16.5. Nothing in these Webstore Terms excludes or limits any liability that cannot lawfully be excluded or limited.
16.6. Where liability may lawfully be limited, the Service Provider's liability in connection with a particular purchase shall not exceed the amount actually paid for that purchase.
17. Governing Law
17.1. These Webstore Terms are governed by the laws of the Republic of Cyprus.
17.2. If the User is a consumer, this choice of law does not deprive the User of any mandatory consumer protection available under the law of the country in which the User habitually resides.
18. Disputes
18.1. Users are encouraged to contact the Service Provider before initiating formal proceedings so that the matter may first be reviewed through customer support.
18.2. Subject to mandatory consumer law, disputes relating to these Webstore Terms shall be subject to the jurisdiction of the competent courts of Cyprus.
18.3. Nothing in these Webstore Terms limits any mandatory right of a consumer to bring proceedings before another competent court.
19. Personal Data
19.1. Personal data processed in connection with the Webstore is handled in accordance with applicable data protection law and the FootballTeam2 Privacy Policy.
19.2. Payment Providers may separately process personal data in accordance with their own privacy policies.
19.3. Information concerning transactions, payments and fraud prevention may be processed where reasonably necessary for the performance of purchases, delivery of Products, compliance with applicable law, prevention of fraud or abuse, investigation of payment disputes and protection of the Webstore, the Game and Users.
20. Amendments
20.1. The Service Provider may amend these Webstore Terms where reasonably necessary due to legal, regulatory, technical, security, payment or business changes.
20.2. Material changes will be communicated in a reasonable manner where required by applicable law.
20.3. Changes to these Webstore Terms do not retroactively alter completed purchases unless required by applicable law or reasonably necessary to address fraud, abuse or a technical error.
20.4. The current version of these Webstore Terms will be available through the Webstore.
21. Final Provisions
21.1. If any provision of these Webstore Terms is held to be invalid or unenforceable, the remaining provisions shall remain in effect.
21.2. The Service Provider may assign its rights or obligations under these Webstore Terms where such assignment does not reduce any mandatory rights of the User.
21.3. The English version of these Webstore Terms shall prevail in the event of discrepancies between language versions, unless applicable law requires otherwise.
21.4. These Webstore Terms apply together with any specific Product conditions, applicable Payment Provider terms and the Game Terms where relevant.